Order values of £40.00 and over are delivered free of charge
Order values of £39.99 or less are charged at £4.95 for delivery.
How will you send my spare part?
We use only tracked couriers, in the UK we use DPD. Southern Ireland is delivered via Primeline
Do you ship to Southern Ireland
We are happy to say we to ship to Southern Ireland.
When will I receive my order?
We dispatch daily, Monday to Friday, Please allow up to 5 working days to receive your order.
Cancelling/Returning your order
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us Artsana UK Limited, 1 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, WD6 1JN Orders.UK@artsana.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
- 14 days after the day we receive back from you any goods supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us - FAO Chicco Spares Returns, Davies Turner - Phase 2, Station Road, Birmingham B46 1DT Orders.UK@artsana.com without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note you must include your delivery note with your return.