How much is delivery?
Order values of £40.00 and over are delivered free of charge
Order values of £39.99 or less are charged at £4.95 for delivery.

How will you send my spare part?
We use only tracked couriers, such as DPD.

Do you ship to Southern Ireland
Unfortunately, we currently only ship to mainland UK.

When will I receive my order?
We dispatch daily, Monday to Friday, Please allow up to 7-10 working days to receive your order.

Cancelling/Returning your order

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us Artsana UK Limited, 1 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, WD6 1JN of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

You have up to 14 days of receipt of goods to return the items purchase. 

Receiving a refund

In order to receive a full refund, any goods are returned need to be

This does not affect your rights if the product has proven factory faults.

We are unable to offer refunds on the following items due to hygiene reasons if the original packaging has been opened and unsealed: Bedding & Fabrics, Mattresses, Nursery furniture which has been assembled unless there is a factory fault.

To exercise the right to cancel, return & refund, you must inform us by sending us an email to of your decision to cancel with a proof of purchase and clear statement of the issue.

Returning items

Once the return has been agreed with our team, you shall send back the goods or hand them over to us - FAO Chicco Spares Returns, Davies Turner - Phase 2, Station Road, Birmingham B46 1DT  without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please note you must include your delivery note with your return.