We want to ensure your spare part reaches you quickly.
Please include your telephone number in your order.
Our courier sometimes has difficulty in finding addresses, your contact number will only be used if our courier cannot locate this,
Your spare part should reach you within 7 working days
Orders over £40.00 receive free delivery. Orders £39.99 or less are charged at £4.95 for delivery.
Thank you
We stock genuine Chicco spares only.
All of our spare parts and products are tested and conform to the required safety standards for sale in the UK.
If you have any issues with regards to a spare part please contact us at reception.uk@artsana.com .
Returns
What if I order the incorrect part?
You may return the items for an exchange for the correct part or refund within 14 days of receiving your order.
Please ensure your part is in an unused state, in its original packaging or we will not be able to refund.
Return to the address provided on your packing note, however the cost of return will not be covered by ourselves.
We are not able to take responsibility for items that are returned to us that are 'lost' en route, please ensure you obtain a proof of dispatch so you will be able to pursue this with your carrier.Please note it is only the price of the product order that will be refunded, any postage charges incurred are excluded from refunds.
MAINTENANCE
Lubricate the moving parts only if necessary, with a light application of a silicone based lubricant.
Regularly check the condition of the wheels and keep them clean from dust and sand. To avoid friction that may prevent correct operation of the stroller, make sure that all the movable plastic parts along the metal frame are clean from dust,dirt or sand. Keep the stroller in a dry place.
Please refer to your individual instructions and care labels with regards to cleaning of fabrics.
Periodically wipe clean plastic parts with a soft damp cloth. Always dry the metal parts to prevent the formation of rust if the stroller has come into contact with water.
